Support

Choose Comet+ when you open the app, then follow the steps shown after your purchase to set up your swimmer account. If you already have an account, choose “Sign in”. You can also explore the demo without signing in.

On the sign-in screen, choose "Forgot password?" and enter your email: you'll get a link to pick a new one. Already signed in? Settings → Account → "Reset password" does the same thing.

In Profile, open “Your profile” to edit your information. Tap your date of birth to correct it, then confirm. For the other fields, select “Save” after making your changes.

In Profile, choose “Join a club” and enter the code your club gave you. Select “Continue”, then review the sharing information before accepting or declining.

No. You're the one tapping "Split at the wall" (or the Space bar) at each wall: at practice, or from the stands when someone takes your times at a meet. Afterwards, you can fix a time, add a missed length ("Add a length"), or undo the last tap.

A session saved as a Race with a declared distance goes into "My progress" and can become a record. Training sessions stay in Sessions. You can reclassify a session later (except official imports).

Your private sessions can be deleted (permanent, with confirmation). A race can also be excluded: it stays visible, greyed out, but no longer counts toward your records, your trend, or your stats. You can re-include it anytime.

Per event (distance × stroke × pool): your best time among the included races, marked in gold. Times are never rounded.

It's your trend across the races in an event. You need at least 3 races for it to show. Before that, Comet says "too early".

An imported race wasn't timed length by length in Comet: we show you the official time, without inventing a swim profile that doesn't exist.

Yes. At poolside, your entries are saved first on your device, then sync when the network comes back. The badge at the top of the screen tells you where the sync stands.

Entries made offline are waiting for the network to return. Nothing is lost: they'll go through on their own as soon as the connection is back.

Access, correction, deletion, a portable copy of your data, withdrawing your consent: write to privacy@aerolith.tech. For a swimmer under 14, the holding parent exercises these rights.

Settings → About Comet → "Privacy policy" and "Terms of use". Both are public and up to date.

In your Apple account settings (Settings > Subscriptions), at least 24 hours before the end of the current period or of the trial.

Cancellation takes effect at the end of the paid period: you keep full access until then.

No. Deleting the app does not cancel the subscription: cancel it in your Apple account settings.

App Store purchases are processed by Apple. Refund requests are made with Apple, under its policies.

One free trial per Apple account, across all plans.

At the end of the trial, the subscription converts automatically, unless you cancel at least 24 hours before the trial ends.