Comet Français

Delete your account

Comet is the swim app by Aerolith Technology Inc. Here is how to delete your Comet account and your data, with the app or without it.

In the app

  1. Open Comet, then Settings (the gear icon).
  2. In the Privacy section, tap "Delete my account".
  3. Type DELETE, then tap "Delete my account" to confirm.

Your account is closed right away and you are signed out on all your devices.

Sign in with Apple: if you delete your account in the app on iPhone or iPad, Apple asks you to confirm, then we ask Apple to remove Comet's access to your Apple ID. Otherwise, you can remove Comet yourself in your device settings, under your name, then Sign in with Apple.

Without the app

No longer have the app, or can't sign in? Write to our Privacy Officer from your Comet account's email address and ask for your account to be deleted.

privacy@aerolith.tech

Send an email

Parents and guardians. For a swimmer under their region's age threshold (for example 14 in Quebec), the account holder is their parent or guardian, who asks for the deletion at the same address. A parent or guardian may also request deletion of their child's information at any time.

Registration never activated, because the parent or guardian did not consent: the name and date of birth entered are deleted no later than 30 days after the consent request expires, and the inactive account that remains (name, email address and region) is deleted on simple request at the same address.

What is deleted

As soon as you ask, your account is deactivated. Our team then handles the request: we delete or anonymize your personal information and swim data within 30 days, except for the items listed below.

This includes your email address, date of birth and region, your sessions and times, your profile photo, your Coach+ conversations and the notes it keeps about you, and your devices' notification tokens.

What we keep, and why

The exceptions in Section 11 of our Privacy Policy, word for word:

  • your name and the sessions you shared with a club, with their times and their note but without the perceived effort or wellness signals, which remain in that club's history, as well as notes written by your coaches;
  • billing and subscription records (transactions, subscription statuses, related tax information), kept for seven (7) years to meet our legal accounting and tax obligations (the Income Tax Act and Quebec tax laws), and used for no other purpose;
  • a pseudonymous record that consent was given, with identifying details removed, kept for seven (7) years so we can demonstrate compliance;
  • public competition results published by federations, which do not depend on your account;
  • your daily training journal (mood and notes), the details added to your calendar time slots and, if you had connected Strava, the Strava access tokens and connection status, which our deletion process does not erase yet.

And these periods from the same section:

  • Detailed usage measurement events: 90 days; daily totals tied to no account: no time limit.
  • Technical error reports: 30 days.
  • Backups: our daily backups are erased automatically on our hosting provider's retention cycle; deleted data may remain in them until then.

Your Comet+ subscription

Bought in the App Store or Google Play. Deleting your account does not cancel the subscription. Cancel it in your Apple account settings (Settings > Subscriptions) or in Google Play (Payments and subscriptions). Deleting the app does not cancel it either.

Bought on our website. Your deletion request also cancels the subscription, immediately: no further payment is charged, and the current period is not refunded automatically.

Delete only some data

Want to keep your account?

Learn more